UNM Catering

Phone: (505) 277-2506
UNMCatering@compass-usa.com
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Plan Your Event

Welcome to the Gathering by UNM Catering! Our mission is to provide you with exceptional quality, outstanding service and a creative, cutting-edge culinary experience. Our professional staff is available to assist in planning your special event Monday-Friday 8:00am - 5:00pm. Please contact the Catering Sales Office at (505) 277-2506 if you have any questions.

You can now place your order entirely online!! Just visit us at unmcatering.catertrax.com to view menu options and place your order. You can even make payment right through the system! You will receive a confirmation call or email from our office once your order is received.

Don’t see what you are looking for on the menu? Give us a call! We would be happy to speak with you about your needs and create a customized menu for your event.

Meeting Room and Equipment

Please reserve meeting space and all non-food related equipment by contacting UNM Event Scheduling at (505) 277-5498. They will secure your room reservation and arrange for your desired configuration, audio visual needs, etc.

Lead time

Whenever possible, please have your catering order finalized 7 days prior to your event. This will ensure the availability of your desired items and delivery timing. We do understand that events arise unexpectedly and will always do our best to accommodate your requests. Keep in mind that there is a possibility that certain items and delivery times may be unavailable when your order is placed within 72 hours, so please contact the office directly in these situations to get verbal confirmation of your order.

Guest Counts

For events with “per person” pricing, a guaranteed number of guests will be required by 12pm, three business days prior to your event.                            

This number is your guaranteed minimum and cannot decrease. Charges will be based on this guest count, or the actual number of guests, whichever is greater.

We will make every effort to accommodate increases to this guest count, but please be aware that under certain circumstances alternate menu items may be substituted for last minute additions, and additional charges may apply. Please inform us of increases to your guest count as early as possible so that we can give you the best possible service.

Use this chart to determine when your guaranteed guest count is due:

Event Day:

Guaranteed number due by 12pm on:

Monday

Wednesday prior

Tuesday

Thursday prior

Wednesday

Friday prior

Thursday

Monday prior

Friday

Tuesday prior

Saturday

Wednesday prior

Sunday

Thursday prior

Some buffets and other menu items are subject to minimum guest counts. These minimums are listed on the menu. Please note that your event may be subject to a $2 per person surcharge if your guest count falls below the minimum.

Event Length

Events and menus are billed in two hour increments. Events exceeding the two-hour limit will be subject to additional service fees. Please note that buffet items are replenished only during this two hour time frame. If you need additional service (beverages, etc.), ala carte options are available. Please inform the sales office when planning your event if you require service for longer than two hours.

Leftovers

Per health code regulations, we unfortunately cannot allow guests to remove any perishable leftover food from any event. Some non-perishable food (ie. baked goods) may be taken if prior arrangements have been made with the sales department. Servers are not permitted to allow guests to remove food without prior approval, and only when the host or guest provides their own take-out container. Serving pieces (platters, etc.) may not be removed from the event location, so please note that any equipment that is missing after the event is billed to the client.

Deposit/Payment Policy

UNM Departments: For your convenience, a P-Card can now be accepted as payment for your event. It is no longer required that you file an exception to use a P-Card for catering services, or acquire pre-approval from General Accounting for your expenditure. We will ask you to provide the card number to confirm your order. The card will then be charged for the balance of your invoice on the business day following your event. If your event is cancelled, cancellation fees may apply. Please see the policies below pertaining to cancellation.

Please contact the Catering Sales Office directly if you have questions or would like to discuss alternate payment options. We are happy to answer your questions, address your concerns or assist you in finding more information. We understand that flexibility is key as we navigate this policy change, and our main goal is to help you in any way that we can.

General Public: Cash, checks and credit cards are accepted for payment. A credit card number is required to secure our services on your date. Full payment must be received 24 hours prior to the event. If your estimated charges exceed $1,000, a deposit of 50% of the estimated total is required to secure our services on your date.  

Cancellation Policy

Cancellations must be made in writing no less than 72 hours prior to your event. Please note the following cancellation fees that may apply:

Cancellations with more than 72 hours notice:

·         No charge

Cancellations with 24-72 hours notice:

·         A fee of 50% of your event charges will apply

(based on your guaranteed guest count)

Cancellations within 24 hours of event:

·         A fee of 100% of your event charges will apply

(based on your guaranteed guest count)

Be aware that in the event of a cancellation, these charges will be automatically applied to the credit card or purchase order that was submitted to secure our services for your date.

We understand that things can change unexpectedly, and that you may have last minute consumption items or add-ons. These will be charged to the card on file at the conclusion of your event (extra beverages, linens, unanticipated guests, etc.).

Linen and China Fees

Ala carte menus, hors d’ oeuvre receptions and buffet menus include disposable ware (plates, napkins, etc.) pertaining to the menu, and linens for the food service tables. If you require linen for any other tables (seating tables, cocktail tables, etc.) or if you prefer china, silverware and/or glassware instead of disposables, additional fees will apply as follows:

China

$1.50 per person for events in the Student Union Building

$3.00 per person for events outside of the Student Union Building

Linen

$4.50 each

Please note that there is no additional fee for china and linen if your event is a plated dinner.

Linens are automatically provided in the Student Union Building as outlined above. Linens for deliveries are provided upon request at the same prices. Unfortunately, we are unable to provide linen, china or service staff for events that have not contracted their food service through UNM Catering.

Delivery Service & Fees

Orders must be a minimum of $75 to qualify for delivery. If your order does not qualify for delivery, we also offer the option to pick up your order from the Welcome Desk at the Student Union Building. Available pick-up times may be limited, so please arrange accurate timing in advance.

Delivery/set up/clean-up service is available from 7am – 9pm Monday through Friday, and 7am – 8pm Saturday and Sunday. A $50 fee will be applied for off-hours delivery or clean up service.

In order to account for high volume, and the many variables that can occur when delivering, delivery and cleanup service times will be scheduled in 30 minute windows. Your delivery/clean up window will be scheduled to begin 30 minutes prior to your selected time. For example, if your delivery is scheduled for 11:30am, your order may arrive as early as 11am and as late as 11:30am. If your cleanup is scheduled for 2pm, our staff may arrive as early as 1:30pm and as late as 2pm. Please schedule your delivery and cleanup times as the latest time you would like our staff to arrive.

Combination delivery/set up/cleanup fees are charged as a minimum of $35 and may vary by distance and order size. This covers delivery, set up and pick up of your items and serving pieces. A pick up fee is only necessary if we have left non-disposable serving pieces or linens at the location. Many orders can be executed with entirely disposable serving pieces, in which case a discounted “delivery only” fee will apply. Please consult with a catering manager for options pertaining to your event.

Please ensure that the delivery location is ready and accessible for our staff to deliver your order within your delivery window. Please also arrange for tables for the buffet or a surface of sufficient size.

Please note that delivery/set up/clean up fees do not apply to events held inside the Student Union Building.

Service charges

Some events requiring staff will be subject to service charges. These charges are calculated at $20 per hour for service staff and $30 per hour for bartenders. An estimate of these charges will be provided when you book your catering. Please note that the charges may vary with changes in the guest count.

Outside Vendors – SUB, Golf Course, Faculty Club

Please note that all food and beverage items to be served at your event must be provided by UNM Catering unless specific arrangements have been made with the catering manager in advance. Wedding cakes are always permitted, however any other type of baked good must be discussed and approved in advance. Please note that UNM Catering is able to provide customized cakes, cookies, pastries, dessert stations, etc. Please ask, we are happy to provide specialized options for your event!

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